Return & Refund Policy

PirriElements.com

Effective Date: [02-28-2026]

At Pirri Elements, we import and deliver authentic Italian specialty foods with care and attention to quality. Because we sell food products, our return policy follows strict food safety regulations.

Please read the policy below carefully.

1. Food Products – Returns & Refunds

Due to health and safety regulations, we do not accept returns on food products once they have been shipped or delivered.

However, we will gladly assist you if:

• You received a damaged item
• Your order arrived incorrect
• Your product was defective upon arrival
• Your order was lost in transit

If there is an issue with your order, you must contact us within 48 hours of delivery.

Please email:
📩 info@pirrielements.com

Include:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

Once reviewed, we may offer:

• A replacement
• A store credit
• A refund (if approved)

Refunds are issued to the original payment method.

2. Damaged or Incorrect Orders

If your item arrives damaged:

• Do not discard the product or packaging
• Take clear photos immediately
• Contact us within 48 hours

Claims submitted after 48 hours of delivery may not be eligible for refund or replacement.

3. Shipping Issues

Pirri Elements is not responsible for:

• Incorrect shipping addresses provided at checkout
• Orders left unattended after confirmed delivery
• Delays caused by the carrier

If a package is marked as delivered but you did not receive it, please contact the shipping carrier first. If you need assistance, email us and we will help investigate.

4. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

Once an order has shipped, it cannot be canceled.

To request cancellation, email:
📩 info@pirrielements.com
as soon as possible after placing your order.

5. Refund Processing Time

If a refund is approved:

• Refunds are processed within 5–10 business days
• Processing time may vary depending on your bank or payment provider

6. Non-Returnable Items

The following items are non-returnable:

• Perishable food products
• Opened food items
• Items damaged due to improper storage after delivery

7. Contact Information

For all return or refund inquiries, please contact:

Pirri Elements Customer Support
📩 info@pirrielements.com